At Green Haven Sales, we’re committed to bringing sustainable gardening solutions to your doorstep with care and efficiency. Below you’ll find all the details about our shipping and returns processes to ensure a seamless experience with your drought-tolerant plants and eco-friendly landscaping products.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Shipping Areas
We ship worldwide, excluding some Asian countries and remote regions. If you’re unsure whether we ship to your location, please contact us at [email protected] before placing your order.
Returns & Exchanges
Important Note on Non-Returnable Items
Due to the perishable nature of live plants and bulbs, we cannot accept returns or exchanges for the following products:
- Allium flower bulbs
- Crocus flower bulbs
- Daffodil flower bulbs
- Grass plugs
- All live plants including:
- Cacti and succulents
- Milkweed (Asclepias)
- Hummingbird mint (Agastache)
- Other perennials
Eligibility for Returns
We accept returns of eligible items within 15 days of receiving your order. To qualify for a return:
- The item must be unused and in its original packaging
- The item must be in the same condition as when you received it
- The item must not be on our non-returnable list above
Return Process
Follow these steps to initiate a return:
- Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
- Wait for approval – Our team will review your request and send return instructions if approved (typically within 2 business days)
- Package your return – Securely pack the item in its original packaging
- Ship your return – Send the package to our address at: 344 Thrash Trail
Wills Point, TX 75169
USA - Receive your refund – Once we receive and inspect your return, we’ll process your refund
Refund Information
Refunds will be processed within 5-7 business days after we receive your return. Please note:
- The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable
- You’ll receive an email notification once your refund has been processed
Exchanges
We currently don’t offer direct exchanges. If you need a different item, please return the original purchase (if eligible) and place a new order on our website.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damaged product or a description of the incorrect item. We’ll work quickly to resolve the issue.
Sample Return Request Email
To help you get started, here’s a template you can use for your return request:
Subject: Return Request for Order #[Your Order Number]
Email Body:
Dear Green Haven Sales Team,
I would like to request a return for my recent order (Order #[Your Order Number]). Below are the details:
Item(s) to return: [List item names]
Reason for return: [Please specify]
Please advise on next steps for processing this return.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Questions?
If you have any questions about our Shipping & Returns policy, our friendly customer service team is happy to help. Contact us at [email protected].
Happy gardening from your friends at Green Haven Sales!